Hiring a cleaning service isn’t a quick task to check off your list. It impacts your home, your time, and your comfort. The right company can relieve a significant burden, while the wrong one can cause more hassle than help.
With help from Planetmaids.com, cleaning service queens, we listed down questions to help you make an informed decision. These questions will expose gaps, set expectations, and help you avoid regrettable surprises when hiring cleaning companies.
You’ll avoid hidden fees, unmet promises, and wasted hours on follow-up calls. Knowing the answers before getting into a service contract means fewer headaches later.
1. What Type of Cleaning Services Do You Offer?
Not all cleaning companies cater to both residential and commercial clients. Some specialize in homes, offering routine tidying and maintenance. Others focus on offices, retail spaces, or industrial environments. Make sure the company’s expertise matches your needs.
Standard cleaning isn’t always enough. You might need deep cleaning, which tackles areas often overlooked. If you’re relocating, a move-in/move-out cleaning ensures the space is spotless.
If someone in your household has sensitivities, ask about green or hypoallergenic options. Specialized services require unique tools and training—don’t assume they’re included.
2. Are You Licensed, Bonded, and Insured?
Hiring a company without proper coverage puts you at risk. You could be held financially responsible if a cleaner breaks a window or gets injured. Insurance protects both parties and reflects the company’s professionalism.
Licensing confirms that the company meets local requirements. Bonding offers protection if theft or damage occurs. Insurance covers accidents. These aren’t just formalities—they’re safeguards.
3. How Long Have You Been in Business?
A newer company might be skilled, but established businesses tend to have refined processes, vetted staff, and consistent client satisfaction. Their time in business is often a sign that they know how to deliver.
Companies that have lasted several years usually have a strong client base and repeat customers. They’ve handled problems, adjusted policies, and learned from mistakes. That kind of insight benefits you.
4. Can You Provide References or Customer Reviews?
Check online platforms like Google, Yelp, or local directories. Don’t rely solely on testimonials from the company’s website. Third-party reviews are harder to curate and tend to be more candid.
Ask how long they’ve used the service. Is the team punctual? Do they handle requests well? Has anything ever gone wrong, and how was it resolved? These questions reveal how the company handles pressure and keeps clients satisfied.
5. What Is Included in Your Standard Cleaning Package?
The definition of “standard” varies wildly. For some, it includes dusting and vacuuming. Others include baseboards, blinds, or trash removal. Ask for a checklist to know exactly what you’re getting.
The base package might not include oven cleaning, interior window cleaning, or organizing clutter. These tasks can carry extra fees, so clarify upfront to avoid sticker shock later.
6. Do You Bring Your Cleaning Supplies and Equipment?
Some clients prefer a company that brings everything. It’s convenient and often signals preparation. Others might want specific products used at home. If the company brings its tools, ask about their quality and maintenance.
Harsh chemicals can be a concern if you have allergies, pets, or young children. Ask if they offer green cleaning options or if you can supply your preferred products.
7. Are Your Cleaners Employees or Independent Contractors?
Employees often receive more training and supervision. They’re part of the company culture and typically follow consistent protocols. Contractors might vary in approach and may not be held to the same standards.
Employees are usually insured and covered under worker’s comp policies, but contractors may not be. Make sure whoever enters your home is covered in case of accidents or issues.
8. How Do You Screen and Train Your Cleaners?
You want to know who’s walking into your space. Ask about background checks, drug testing, and hiring criteria. A thorough vetting process reflects a company’s commitment to safety.
Cleaning methods evolve, and proper training ensures the team uses up-to-date techniques. Continuous education also helps prevent mistakes, damage, and accidents.
9. What Is Your Pricing Structure?
Flat rates offer predictability, while hourly rates allow for flexibility. Each has advantages, but transparency is key. Ask what factors affect the price and how they handle time overruns.
Request a detailed quote. Understand what triggers extra charges. To avoid surprises, review everything before service begins, especially for deep or one-time cleanings.
10. Do You Have a Satisfaction Guarantee?
A reputable company stands behind its work. If something isn’t done right, they should return to fix it. A satisfaction guarantee speaks volumes about their standards.
Know who to contact. Understand the process for corrections or refunds. Companies that prioritize customer care will make this process easy and respectful.
11. How Do You Handle Cancellations and Rescheduling?
Life changes quickly. Sometimes, you need to cancel or move an appointment. Ask how much notice is required and what happens if something occurs at the last minute.
Some companies charge fees for short-notice cancellations, while others are more lenient. Always ask for this in writing so you’re not caught off guard.
12. Will the Same Cleaner or Team Be Assigned Each Visit?
Having the same person or team each time builds trust and improves efficiency. They learn your preferences and develop a rhythm that benefits both sides.
Sometimes teams change. Ask how those transitions are handled. Can you request a specific cleaner? What if you want someone else next time? Flexibility matters.
13. Do You Have a Policy for Pets and Valuables?
Let the company know about your pets. Some cleaners are uncomfortable around animals or allergic to them. Ask how they handle doors, feeding areas, and nervous pets during cleaning.
Discuss delicate or valuable items. Can you request that they avoid certain areas? Do they carry coverage for breakage? Communication prevents misunderstandings and damage.
14. How Do You Ensure Quality Control?
Quality assurance isn’t guesswork. Good companies use checklists, routine inspections, or follow-up calls to maintain standards. This shows they take their reputation seriously.
Some companies use mobile apps or software to track service delivery and schedule consistency. These systems help streamline communication and accountability.
15. What Sets Your Company Apart from Others?
Ask what makes them different. It could be their staff retention, advanced equipment, or customer perks. This will give you a sense of their values and approach.
Sometimes it all sounds alike. Dig deeper. Look for professionalism, response time, policies, and client engagement. Those subtle differences can be decisive.
Choosing a Cleaning Service That Aligns with Your Priorities
Select the company that meets your professionalism, trust, service quality, and flexibility criteria. Your cleaning service should fit your lifestyle, not the other way around.
Review everything objectively. Compare notes, weigh pros and cons, and consider how each company made you feel. Responsiveness and transparency are as important as pricing.